ISO 9001:2015 interpretation and internal auditing training programme

2015–2016 training programme. Contact ITVC for current course dates and fees.

Day one — Interpretation of the standard

Overview of quality management under ISO 9001:2015

• General awareness of quality and quality management.
• Development of the ISO 9000 quality management model.
• The ISO 9001:2015 quality management system model.
• Major changes from ISO 9001:2008 to ISO 9001:2015: approach, structure, clauses and requirements.
• Discussion of quality management.

Interpretation and analysis of ISO 9001:2015

Clause 4: Context of the organisation

• 1 Understanding the organisation and its context.
• 2 Understanding the needs and expectations of interested parties.
• 3 Determining the scope of the quality management system.
• 4 The quality management system and its processes.
• Discussion of organisational context and process management.

Clause 5: Leadership

• 1 Leadership and commitment.
• 2 Policy.
• 3 Organisational roles, responsibilities and authorities.
• Discussion of leadership and commitment.

Clause 6: Planning

• 1 Actions to address risks and opportunities.
• 2 Quality objectives and planning to achieve them.
• 3 Planning of changes.
• Discussion of risk and objective management.

Clause 7: Support

• 1 Resources.
• 2 Competence.
• Discussion of organisational knowledge.
• 3 Awareness.
• 4 Communication.
• 5 Documented information.
• Discussion of awareness and control of documented information.

Clause 8: Operation

• 1 Operational planning and control.
• 2 Requirements for products and services.
• 3 Design and development of products and services.
• 4 Control of externally provided processes, products and services.
• Discussion of operational planning and control.
• 5 Control of production and service provision.
• 6 Release of products and services.
• 7 Control of nonconforming outputs.
• Discussion of production and service provision control, and control of nonconforming outputs.

Clause 9: Performance evaluation

• 1 Monitoring, measurement, analysis and evaluation.
• 2 Internal audit.
• 3 Management review.
• Discussion of monitoring, measurement, analysis and evaluation.

Clause 10: Improvement

• 1 General.
• 2 Nonconformity and corrective action.
• 3 Continual improvement.

Day two — ISO 9001:2015 internal auditing skills

Introduction to internal quality audits

• The concept, purpose and requirements of internal auditing.
• Stages in conducting and managing internal audits.

Internal audit planning

• Purpose and requirements of an internal audit plan.
• The basis and methods for internal audit planning.
• Discussion exercise: Prepare an internal audit plan.

Preparing for an internal audit

• Purpose and requirements of audit preparation.
• Prepare an internal audit programme.
• Prepare audit questions.
• Discussion exercise: Prepare an internal audit programme and audit questions.

Conducting and reporting internal audits

• Purpose and requirements of conducting an internal audit.
• Sample information and evaluate audit evidence.
• Classify audit findings.
• Prepare nonconformity reports and an internal audit report.
• Discussion exercise: Review audit situations and report nonconformities.

Audit follow-up

• Requirements for taking follow-up action on audit findings.
• Review internal audit activities.
• Discussion exercise: Review and close nonconformity reports.

Course assessment.

Course evaluation and wrap-up