Archived training programme from 2015–2016. Standard editions, fees, offers and schedules, where stated, are retained from the original programme. Use the service request box to discuss current training needs.
Illustration of corporate training and competence development.
Training programme
Course: Updates, interpretation of requirements and transition guidance for ISO 9001:2015
Day one
Overview of quality management under ISO 9001:2015
General awareness of quality and quality management.
Development of the ISO 9000 quality management model.
The ISO 9001:2015 quality management system model.
Major changes from ISO 9001:2008 to ISO 9001:2015: approach, structure, clauses and requirements.
Discussion of quality management.
Interpretation and analysis of ISO 9001:2015 — Clause 4: Context of the organisation
4.1 Understanding the organisation and its context.
4.2 Understanding the needs and expectations of interested parties.
4.3 Determining the scope of the quality management system.
4.4 The quality management system and its processes.
Discussion of organisational context and process management.
Interpretation and analysis of ISO 9001:2015 — Clause 5: Leadership
5.1 Leadership and commitment.
5.2 Policy.
5.3 Organisational roles, responsibilities and authorities.
Discussion of leadership and commitment.
Interpretation and analysis of ISO 9001:2015 — Clause 6: Planning
6.1 Actions to address risks and opportunities.
6.2 Quality objectives and planning to achieve them.
6.3 Planning of changes.
Discussion of risk and objective management.
Interpretation and analysis of ISO 9001:2015 — Clause 7: Support
7.1 Resources.
7.2 Competence.
Discussion of organisational knowledge.
Review of day one
Day two
Interpretation and analysis of ISO 9001:2015 — Clause 7: Support, continued
7.3 Awareness.
7.4 Communication.
7.5 Documented information.
Discussion of awareness and control of documented information.
Interpretation and analysis of ISO 9001:2015 — Clause 8: Operation
8.1 Operational planning and control.
8.2 Requirements for products and services.
8.3 Design and development of products and services.
8.4 Control of externally provided processes, products and services.
Discussion of operational planning and control.
Interpretation and analysis of ISO 9001:2015 — Clause 8: Operation, continued
8.5 Control of production and service provision.
8.6 Release of products and services.
8.7 Control of nonconforming outputs.
Discussion of production and service provision control, and control of nonconforming outputs.
Interpretation and analysis of ISO 9001:2015 — Clause 9: Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation.
9.2 Internal audit.
9.3 Management review.
Discussion of monitoring, measurement, analysis and evaluation.
Interpretation and analysis of ISO 9001:2015 — Clause 10: Improvement
10.1 General.
10.2 Nonconformity and corrective action.
10.3 Continual improvement.
Guidance on updating and transitioning a quality management system to ISO 9001:2015
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