Understanding Total Quality Management (TQM)

What is TQM?

TQM (Total Quality Management) is an organization-wide management philosophy focused on quality, rather than a requirements standard such as ISO 9001. It developed through the evolution of quality management, including Japan’s post-war quality movement. TQM emphasizes people’s participation and treats quality as a feature of all organizational activities, not only the finished product. It addresses the needs of both external and internal customers. Its purpose is systematic improvement across the organization, rather than certification to a single TQM requirements standard.

Applicability and value

Who can apply it? Businesses of any legal form, size or industry can apply TQM.

TQM is used by many organizations and provides a common approach to quality management. Effective implementation can strengthen process capability, help organizations address customer and technical requirements, and support participation in regional and international markets. TQM itself does not replace applicable product, legal or market-entry requirements.

Read ASQ’s introduction to TQM