Seven quality control tools training programme

COURSE: UNDERSTANDING AND APPLYING THE SEVEN QUALITY CONTROL TOOLS

Course duration 2 days.

Participants Business leaders, improvement teams, department heads, team leaders and quality managers.

1. Day one

Introduction to quality and quality inspection

• The concept of quality.
• The process approach to quality management.
• The purpose and requirements of quality inspection.

Overview of statistics and data analysis for quality control and management

• Statistical concepts, including data, error and analysis.
• Why statistics and data analysis are needed in quality control and management.
• Statistical tools used in quality management.
• Classifying and identifying statistical and analytical needs.
• Practice: analyse needs and plan statistical and data-analysis activities for product quality control.

Using flowcharts

• Purpose and methods for developing quality-management flowcharts.
• Application exercises and discussion.

1. Check sheets

• Understand how to design and use check sheets.
• Check-sheet examples.
• Practice creating check sheets.

2. Charts

Using line, bar and pie charts

• Applications, construction and use of line, bar and pie charts.
• Practice preparing and using these charts.

3. Cause-and-effect diagrams

• Applications, construction and use of fishbone diagrams.
• Practice using a fishbone diagram to analyse causes of a typical defect identified earlier.

Summary of day one.

2. Day two

4. Pareto charts

• Applications, construction and use of Pareto charts.
• Practice analysing causes of product defects with a Pareto chart.

5. Histograms

• Applications of the normal distribution and histograms.
• Construct and interpret histograms.
• Practice with product weight, dimensional measurements and defect rates from production shifts.
• Determine and assess process capability indices.
• Practice evaluating capability using weight, dimensional and yield-related data, with methods appropriate to the data.

6. Scatterplots

• Applications of scatterplots.
• Construct and use scatterplots.
• Practice plotting and interpreting data.

7. Control charts

• Construct and use individuals and moving-range charts for measurements collected one at a time.
• Practice using individuals and moving-range charts.
• Construct and use charts for the proportion of nonconforming items.
• Practice monitoring the proportion of defects identified at the packaging stage.

Questions and answers.

Final assessment and course completion