8D (Eight Disciplines) problem-solving training

ITVC GLOBAL · BUSINESS SERVICES

8D (Eight Disciplines) problem-solving training

What is 8D?

Eight Disciplines (8D) is a structured, step-by-step problem-solving method popularized by Ford Motor. Project teams use the 8D process to resolve problems by identifying and eliminating their root causes.

Key features of 8D problem solving

Take a comprehensive approach to the problem
Follow an eight-step problem-solving sequence
Use analytical tools such as brainstorming, FMEA, Pareto charts, Ishikawa diagrams, 5 Whys, histograms and scatter diagrams to identify root causes.
Develop effective solutions that address root causes and prevent recurrence.
Increase performance and improve processes and products to meet customer requirements and expectations.

Applications of 8D problem solving

Address product quality issues and improve manufacturing processes.
Resolve customer complaints.
Address other problems arising in business operations.

Introduction to the 8D problem-solving training course

A. Course objectives

By attending the course, participants will:

Understand the eight-step 8D problem-solving process
Practise each step in the 8D process
Apply appropriate problem-solving tools at each step
Practise solving problems using 8D
Learn from experience and good practices in 8D problem solving

B. Course content

1. Introduction to 8D problem solving

Problems and problem solving
The 8D problem-solving approach
Benefits of 8D problem solving

2. The 8D problem-solving process

D0 — Identify the problem
D1 — Establish the team
D2 — Describe the problem
D3 — Implement interim containment actions
D4 — Analyse root causes
D5 — Identify permanent corrective actions
D6 — Implement and validate permanent corrective actions
D7 — Prevent recurrence
D8 — Recognize the team’s achievements
Apply analytical and problem-solving tools: brainstorming, FMEA, Pareto charts, Ishikawa diagrams, 5 Whys, histograms and scatter diagrams.
8D report template.

3. Practical exercises

Practise problem solving using 8D

4. Questions and answers

Discuss participants’ questions and real situations

5. Course review and final assessment

Course review
Complete the final assessment

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