Benefits and practical features of TQM

1. Benefits of TQM

For Vietnamese enterprises, systematic quality management can deliver benefits such as:

• Lower costs through reductions in nonconforming products;
• Lower treatment costs for environmentally harmful by-products and more stable product quality;
• Improved labour productivity;
• A stronger business position and reputation;
• Broader international relationships, joint ventures and partnerships;
• Better preparation for projects with demanding tender requirements;
• Systematic, disciplined working methods;
• More effective monitoring across activities and locations.

At a broader level, quality management supports more effective organizational oversight and long-term development as businesses participate more deeply in the global economy.

2. Practical features of TQM

In practice, the main features can be summarized as follows:

1. Customer-driven quality
2. Leadership within the organization
3. Continual quality improvement
4. An integrated, systematic approach
5. Participation across all levels, departments and employees
6. Scientific methods and tools, including statistical techniques and just-in-time practices